The national affordable homes agency

Residents' rights and responsibilities

This section of the website is for residents of housing association homes, whether tenants or shared owners. Here you will find information on

your rights as a housing association resident;
how to get involved in the management of your housing association, and;
how to make a complaint.

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See also

A Charter for housing association applicants and residents

The Residents Charter sets out what housing association applicants and residents can expect from their housing association landlords. It replaces the eight separate Residents Charters issued in 1998 and 1999.